Contact Form Privacy Notice

CONTACT FORM PRIVACY NOTICE

1. Identity of the Data Controller

Within the scope of the Turkish Personal Data Protection Law No. 6698 (“KVKK”), we, Çakmakçı Kıymetli Madenler San. Tic. A.Ş. (the “Company”), have prepared this privacy notice in order to inform you about the processing of the personal data you share with us through the contact form available on our website at www.cakmakcikiymetlimadenler.com.

2. Personal Data Processed

When you complete the contact form, the following personal data of yours is processed:

• Identity data: name and surname
• Contact data: telephone number, e-mail address
• Message content: the information you share in connection with your request or complaint
• Transaction security data: IP address, date and time the form was completed

3. Purposes of Processing Personal Data

The personal data obtained through the contact form is processed for the following purposes:

• To assess and respond to your requests and complaints
• To provide information about our services
• To ensure user satisfaction
• To fulfil our legal obligations

4. Method of Collection and Legal Grounds

Your personal data is processed pursuant to Article 5 of the KVKK on the following legal grounds:

• The explicit consent of the data subject (for example, for marketing communications)
• Direct relation to the conclusion or performance of a contract (for example, where you have a service request)
• Processing being necessary for the legitimate interests of the data controller (for example, customer relationship management and providing responses)

5. Recipients of Personal Data and Purposes of Transfer

The personal data collected through the contact form may be shared only with the following persons and organisations, in accordance with Articles 8 and 9 of the KVKK:

• Competent public authorities: may be shared with official authorities where necessary due to legal obligations.
• Service providers: may be shared with IT companies providing the website infrastructure or with third parties providing customer support services.
• Legal and advisory services: may be shared with legal advisors within the scope of legal proceedings.

6. Retention Period for Personal Data

The personal data collected through the contact form will be retained for a maximum of 1 year in line with the resolution of the relevant request and with statutory periods. Unless there is a legal situation requiring longer retention, your data will be deleted, destroyed or anonymised at the end of that period.

7. Rights of Data Subjects

Pursuant to Article 11 of the KVKK, you have the following rights in relation to your personal data:

• To learn whether your personal data is being processed
• To request information if it has been processed
• To learn the purpose of processing and whether the data is used in accordance with that purpose
• To know the third parties to whom the data is transferred domestically
• To request correction if the data has been processed incompletely or inaccurately
• To request deletion or destruction pursuant to Article 7 of the KVKK
• To object to a result arising to your detriment as a consequence of the analysis of the processed data exclusively by automated systems
• To claim compensation for damages incurred as a result of unlawful processing

8. Application Procedure

To exercise your rights regarding your personal data, you may contact us through the “Data Subject Application Form” using the contact details below:

• Title: ÇAKMAKÇI KIYMETLİ MADENLER SANAYİ VE TİC. A.Ş.
• Address: Mollafenari Mah. Nuruosmaniye Caddesi No:58/A Fatih İstanbul
• E-mail: [email protected]
• Phone: 0212 945 99 98

Pursuant to Article 13 of the KVKK, your applications will be answered free of charge within 30 days.

9. Updates and Amendments

This privacy notice may be updated in line with changes in legislation. The most current version will be published on our website at www.cakmakcikiymetlimadenler.com.

Last updated: 25.03.2025